Provides assistance to the Manager as needed. Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. Monitors patron activity and profitability of all assigned players. Reviews all monthly metrics with Manager and sets quarterly goals.ĭevelops and maintains technical skills to maximize use of patron data systems.Įstablishes a direct line of communication with all service departments for the purpose of caring for high value players. Completes all Sales Force task requirements in a timely manner.

Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Maintains knowledge of credit procedures and encourages the use of credit when appropriate.Įncourages guest visitation through written correspondence and telemarketing.Īssists in resolving guest opportunities and/or conflicts, in fair and equitable manners.Īnalyzes and coordinates in-house invitation lists with Manager.Įnthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.Īttends and aids in the coordination of special events.Įxhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members. Maintains knowledge of casino marketing and player development promotions and encourages guest participation. Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.

Greets guests actively engaged in gaming and assists team members in player identification.

*This vacancy is eligible for the Full House Referral Incentive*

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